The following day, when we came back to clean up after the event, the same hospitality met us. The service was above and beyond, despite the fact that we were not there to be served! The bellhop who escorted us helped clean up the flowers and discard the leftover water from the containers. We told him that we knew this was no longer part of his job(and to the cynics out there...no, no supervisors hovering around! ^_^ )and so it was OK to leave us; but he simply replied that he wanted to help as much as he could!
The spirit of omotenashi (hospitality and then some...)* is alive and and well at the Halifax Marriott Harbourfront. We salute management and staff for creating such a wonderful environment. With this one short experience, the Marriott has endeared itself to us. Guess which hotel we'll be recommending the next time we have guests from Japan?
*Japanese omotenashi is explained quite well in this article: http://www.wattention.com/archives/omotenashi-the-heart-of-japanese-hospitality/
See the finished arrangement here.
(Photos by the ikebana shop. All rights reserved.)